Business Analyst /Project Manager

Role summary

This role is central to success assuranceensuring customer success, profitability, and growth through purposeful project/account management. The consultant BA/PM will bridge business and technology, aligning customer goals with implementation strategy, and managing delivery with precision and empathy.

Key responsibilities

• Customer purpose understanding: Engage deeply with stakeholders to understand drivers, objectives, and context.
• Requirements lifecycle management: Lead elicitation, documentation, and traceability of requirements using BABOK and PMI-aligned practices.
• Project planning & monitoring: Define milestones, buffer time, and resource alignment to ensure timely delivery.
• Solution evaluation: Assess outcomes against customer-defined success criteria—functional, experiential, and economic.
• Stakeholder management: Build trust through transparency, proactive communication, and relationship-building.
• Persona-based use cases: Develop use cases with measurable outcomes and track progress at the use-case level.

Soft skills & attributes

• Resilience: Ability to adapt and recover from setbacks while maintaining focus and composure.
• Multitasking: Skilled in managing multiple projects, stakeholders, and priorities simultaneously.
• Pressure handling: Performs effectively under tight timelines and high-stakes situations.
• Numerical & logical thinking: Strong analytical mindset with the ability to interpret data and solve complex problems.
• Follow-through capability: Demonstrates ownership and accountability in driving tasks to completion.

Technical & process skills

• Familiarity with tools like JIRA, Azure DevOps, Excel, and PowerPoint.
• Exposure to .NET, SQL, and API integrations is a plus.
• Understanding of BRD, SOW, and KPI frameworks.
• Experience with Agile methodologies and iterative design approaches.