Business Analyst

We are seeking an experienced and forward-thinking Senior Business Analyst with a deep understanding of courier logistics and intra-network operations. This role will drive automation of our intra-branch payment system, support logistics network design, and build scalable processes integrated with our IT backbone. Key Responsibilities Process Automation & Payment Systems :- Design, develop, and implement an automated intra-branch payment and settlement system. Work closely with finance, operations, and IT teams to streamline cash and digital transaction workflows. Create audit-friendly digital trails and dashboards for real-time reconciliation. Logistics Network Design & Optimization :- Collaborate with leadership to design, redesign, and optimize branch-to-branch movement and connectivity. Propose cost-effective and time-efficient routing models for shipments across the national network. Leverage data to suggest new branch locations or closures based on traffic and profitability analysis. Systems Thinking & IT Collaboration :- Partner with internal tech teams to ensure all operational processes are linked with IT systems (ERP, CRMs, tracking platforms). Draft user requirements, wireframes, and test cases for tech teams. Advocate for tech adoption across operations and help with change management. Operational Excellence :- Conduct end-to-end mapping of booking, transit, and delivery operations and define measurable KPIs. Identify process bottlenecks and recommend/implement solutions. Establish SOPs and training materials for new systems and processes. Data Analysis & Reporting :- Build and maintain dashboards for key operational and financial metrics. Use insights to influence strategic decisions and operational changes. Qualifications Bachelor's or Masters degree in Engineering, Logistics, Business, or related fields. 48 years of experience in business analysis, preferably in logistics/courier/e-commerce operations. Strong domain understanding of courier network dynamics, cash flow between branches, and delivery routing. Proven experience in process automation, ERP/CRM system integration, and workflow optimization. Advanced proficiency in Excel, SQL, Power BI/Tableau and familiarity with tech product lifecycle. Excellent communication and cross-functional collaboration skills. Preferred Traits Entrepreneurial mindset, thrives in ambiguity. Hands-on attitude, willing to visit hubs and branches for on-ground insights. Keen interest in transforming legacy businesses with systems and data. Ability to independently drive initiatives from concept to execution. Why Join Us? Be at the forefront of transforming a legacy logistics business. Work directly with leadership to shape the future of courier logistics in India. Get ownership of high-impact projects that touch operations across the country.