Business Analyst - Logistics Domain (CRM & Agile)

As a Business Analyst with over 4 years of experience in the logistics or transportation industry, you will play a crucial role in gathering and analyzing business requirements from various stakeholders such as operations, dispatch, fleet management, warehousing, and customer service teams. Your responsibilities will include preparing detailed documentation such as Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), creating user stories, and supporting product development through tools like Jira, Confluence, wireframes, flowcharts, and traceability matrices. In this role, you will actively participate in Agile ceremonies including sprint planning, daily standups, demos, and retrospectives. You will work closely with cross-functional teams, developers, QA, product owners, and SMEs, utilizing Jira and Confluence for task tracking and documentation. Your expertise in CRM platforms and customer support ticketing systems will be essential in supporting CRM integrations, help desk modules, and logistics dashboards by defining precise workflows and API-related requirements. To excel in this position, you should possess strong documentation skills in BRD, FRD, wireframes, and process flow diagrams. Proficiency in tools such as Jira, Confluence, MS Visio, Lucidchart, and wireframing tools like Balsamiq and Figma will be beneficial. An understanding of Agile Scrum methodology and experience in creating and maintaining traceability matrices will be key to managing sprint-level requirements effectively. Your interpersonal and communication skills will be vital for successful cross-team collaboration, and your domain knowledge of freight movement, trip creation, driver assignments, POD, invoicing, and settlement flows will be advantageous. Preferred qualifications include familiarity with logistics ERP or TMS systems and Agile certifications (e.g., CSM, CSPO) or logistics certifications. This is a full-time position that requires in-person work. The job offers benefits such as food provided and follows a day shift schedule. If you are a proactive and analytical individual with a passion for the logistics industry, we encourage you to apply for this exciting opportunity.,