Business Analyst - Logistics

The Business Analyst - Logistics drives operational excellence by strategically aligning business stakeholder priorities with internal and external partners. This role demands a continuous improvement mindset, exceptional customer focus, and specialized expertise in invoice processing and logistics management.

Key Responsibilities

Invoice Management & Processing

• Process purchase invoices and third-party invoices within established turnaround times (TAT)
• Ensure accuracy and compliance in all invoice-related transactions

Vendor Relations & Communication

• Act as primary liaison for vendors and shippers regarding invoice payment status and Statement of Account (SOA)
• Resolve discrepancies and provide timely solutions to payment-related issues
• Maintain strong relationships with external stakeholders

Performance Metrics & Analysis

• Monitor critical process metrics and key performance indicators
• Conduct root cause analysis to identify operational gaps
• Drive partner alignment and collaborative team initiatives

Process Optimization

• Identify improvement opportunities across logistics and invoicing workflows
• Collaborate with cross-functional teams to implement best practices
• Enhance overall operational efficiency through data-driven insights
• Key Stakeholder Interfaces

External Partners:

• Supply chain stakeholders across multiple markets
• Transporters, shippers, vendors, and suppliers

Business Processes:

• Logistics operations and invoice processing
• Control tower operations and carrier/shipper management
• Documentation and regulatory compliance

Internal Collaboration:

• Operations functions across global zones
• Global Business Services (GBS), Global Logistics, Supply Planning, and IT teams

Requirements

Experience

• 4 to 6 years in invoice processing and logistics management

Technical Skills

Required:

• Strong working knowledge of SAP
• Advanced proficiency in Microsoft Excel

Preferred:

• Experience with SRM (Supplier Relationship Management) and Ariba platforms
• Knowledge of Excel Macros for automation

Core Competencies

• Hands-on, action-oriented work approach
• Strong customer-centric mindset with bias toward action
• Excellent interpersonal and stakeholder management abilities
• Outstanding written and verbal communication skills
• Fluency in English (required)