Work from Office
Full Time
Conduct comprehensive analyses of customer and account performance using data from multiple systems, including bookings, ARR, ticketing/support trends, telemetry/usage data, and customer demographics.
Develop frameworks and models that surface churn indicators, retention drivers, and upsell/cross-sell opportunities, enabling data-driven account strategies
Create and maintain executive-level dashboards and reports that highlight customer health, renewal risk, expansion opportunities, and overall account performance, working closely with regional leads to ensure relevance and accuracy.
Collaborate with Sales, Finance, Product Management, and other teams to gather and analyze data, ensuring accuracy and completeness.
Prepare clear, compelling PowerPoint presentations to communicate findings and recommendations to executive leadership.
Conduct research and benchmarking to support customer/account strategy and strategic initiatives or programs.
Partner with stakeholders to assess potential divestiture opportunities, including financial modeling and market analysis.
Provide ad-hoc analysis and strategic recommendations for optimizing the portfolio, programs and aligning resources with growth priorities.
Ability to develop advanced scripts to automate and refresh PowerPoint presentations with various Power BI graphics.
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