Business Analyst- Kiosk Banking

Role Overview: As a Kiosk Banking Business Analyst at iServeU, your role will involve analyzing existing kiosk banking processes, collaborating with stakeholders to gather requirements, utilizing data analytics to identify trends, designing solutions, preparing documentation and presentations, managing risks, supporting projects, developing business cases, and continuously improving kiosk banking performance. Key Responsibilities: - Process Analysis: Analyze existing kiosk banking processes to identify bottlenecks, inefficiencies, and areas for improvement. - Requirement Gathering: Collaborate with stakeholders (business, IT, and customer service) to understand their needs and requirements related to kiosk banking. - Data Analysis: Utilize data analytics to identify trends, patterns, and insights related to kiosk usage, customer behavior, and performance metrics. - Solution Design: Develop and document solutions for kiosk banking processes, including workflows, user interfaces, and system configurations. - Documentation and Presentation: Prepare clear and concise documentation, presentations, and reports to communicate findings and recommendations to stakeholders. - Risk Management: Identify and assess potential risks associated with kiosk banking operations and propose mitigation strategies. - Project Support: Support the implementation and rollout of kiosk banking solutions, ensuring smooth transitions and minimal disruption. - Business Case Development: Develop business cases to justify investments in kiosk banking initiatives, highlighting potential benefits and ROI. - Continuous Improvement: Continuously monitor and evaluate kiosk banking performance, identify areas for ongoing optimization, and implement improvements. Qualifications Required: - Analytical Skills: Strong analytical and problem-solving skills to identify issues and develop solutions. - Communication Skills: Excellent communication and interpersonal skills to interact with stakeholders effectively and present findings. - Data Analysis: Proficiency in data analysis tools and techniques to extract meaningful insights from data. - Business Acumen: Understanding of banking operations and business processes. - Technical Skills: Familiarity with kiosk technology, banking systems, and IT infrastructure. - Project Management: Ability to manage projects, track progress, and ensure timely delivery. - Critical Thinking: Ability to think critically and make data-driven decisions. - Problem-Solving: Ability to identify and resolve issues effectively.,