Business Analyst

JD Salesforce Business Analyst

• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• Lead ongoing reviews of business processes and develop optimization strategies.
• Conduct meetings and presentations to share ideas and findings.
• soliciting, gathering, and analyzing user input and requirements. Creating wireframe documents with information architecture, documenting user stories and creating to-be process flow diagrams. Manage User Stories, Success Criteria.
• Involved in Requirement Gathering, Design, Development Auditing, QA, SIT, UAT, User Training and Post Deployment activities
• Effectively communicate your insights and plans to cross-functional team members and management.
• Gather critical information from meetings with various stakeholders and producing useful reports.
• Work closely with clients, technicians, and managerial staff.
• Ensure solutions meet business needs and requirements.
• Mapping Salesforce objects/fields with external systems
• Basic Javascript coding for mapping/validation
• Facilitate testing of new Salesforce functionality roll-outs
• Serve as a liaison between stakeholders and users.

Must Haves:

• A bachelors degree in business or related field or an MBA.
• A minimum of 7+ years of experience in business analysis
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Authoring requirements, definition, and related documentation
• Experience using Salesforce CRM to develop client or business solutions
• Hands on experience configuring Salesforce including workflows, validation rules, and security controls.
• Hands-on with tools over Jira/Confluence for Requirement Management and Tracking
• Proven ability leveraging analytical and problem-solving skills in a fast paced environment
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Drive and desire to learn and grow both technical and functional skill sets
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
• Exceptional analytical and conceptual thinking skills.
• Excellent planning, organizational, and time management skills.
• Experience leveraging and configuring AppExchange products to develop a solution
• Experience collaborating with business stakeholders
• Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
• Good Javascript knowledge
• Understanding of Salesforce data model and security model
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)