Business Analyst - Integration

As a Business Analyst with an analytical bent of mind, you will work closely with key stakeholders to identify and define integration-specific business requirements. Your role will involve documenting processes and determining solutions to drive the accomplishment of business objectives. Key Responsibilities: - Collaborate with the Product and Engineering teams to define integration use cases, write detailed user stories, and create product specifications. - Analyse and validate integration requirements with customers, sales, and internal teams, translating customer needs into actionable integration solutions. - Perform competitive analysis and develop a deeper understanding of the market. - Work closely with the Sales team on pre-sales activities, including RFPs and customer demos for integration-specific needs. - Gather feedback from customers and Customer Success teams on integration challenges and areas for improvement. - Create detailed mockups and UI requirements in alignment with the Product team. - Assist the Marketing team with feature go-to-market planning, ensuring clear communication of integration benefits. - Develop training materials and coach internal and external teams on integration workflows and features. - Write user-friendly knowledge base articles and guides to simplify integration processes for end-users. - Conduct quick user testing to validate integration features and workflows. Qualifications Required: - Proven experience working on integration projects, with at least 2 years in a B2B technology-driven product company. - Strong written and verbal communication skills, with the ability to create technical documentation and user-friendly guides. - Analytical and detail-oriented mindset. - A good understanding of integration technologies such as APIs, webhooks, and data synchronization is required. - Hands-on experience with tools like Figma or Sketch for creating product mockups and illustrations is preferred. - Experience in customer support domain or QA/development roles in a cloud-based product company (optional).,