Business Analyst-CRM (Retail Banking)

As a Business Analyst-CRM in the Retail Banking sector, your role will involve a strong focus on CRM implementation. Your responsibilities will include: - Implementing CRM solutions within the Retail Banking domain, with a specific emphasis on platforms like Salesforce, MS D365, and Contact Center systems. - Collaborating with cross-functional teams to ensure successful deployment of CRM solutions. - Analyzing business requirements and translating them into technical specifications. - Providing expertise in Agile methodologies to drive efficient project delivery. - Contributing to business strategy development by leveraging CRM analytics. In order to excel in this role, you should possess the following qualifications: - 10-15 years of experience in Business Analysis, specifically in CRM implementation within Retail Banking. - Proficiency in Salesforce CRM, CRM Analytics, and Agile Methodologies. - Strong understanding of Corporate Finance and Agile Methodology best practices. - Prior experience in Agile Methodologies and Retail Banking will be advantageous. Please note that the company did not provide any additional details in the job description.,