Business Analyst-CRM (Retail Banking)

You are looking for a highly skilled Senior Business Analyst with 10-15 years of experience in CRM implementation within Retail Banking. Your role will involve a strong combination of technical proficiency and business strategy, particularly in CRM platforms like Salesforce, MS D365, and Contact Center experience. Your responsibilities will include analyzing business processes, identifying opportunities for improvement, and implementing CRM solutions that align with the needs of the Retail Banking sector. You will need to have a deep understanding of Agile Methodologies and Corporate Finance to drive business transformation and digital transformation initiatives. Your key skills should include Business Analytics, Managerial Skills, Waterfall, RFP, SME Banking, RFI, Corporate Banking, and Business Analysis within the BFSI sector. Your expertise in Salesforce CRM and knowledge of the Banking sector will be essential in successfully fulfilling the requirements of this role. If you are a motivated and experienced Business Analyst with a passion for driving innovation and growth within the Banking & Finance industry, we invite you to apply for this Full-Time/Permanent position based in Gurgaon, Haryana.,