Business Advisory Senior Analyst

 About The Role  

Skill required: Banking Services - Core Banking

Designation: Business Advisory Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? responsible for collecting, analyzing, and reporting complaint data for the purposes of monitoring the customer complaint management program. Youll use your product knowledge and analytic skills to effectively track and communicate the customer experience and friction points to the senior leadership.Will craft well-written summaries of the results of data analyses in written reports, perform quantitative analysis of collected data, make recommendations, and perform follow-up inquiries/work.

What are we looking for? Banking, Financial ServicesWritten and verbal communication- Interpret data and author reporting of complaint metrics, trends, and themes to inform leadership and relevant stakeholders of the health of the complaint management program- Identify through reporting and analysis key insights, customer friction points, and process gaps to drive positive change- Develop robust, timely reporting to inform gaps and opportunities within the organization- Responsible for creating guidelines and maintaining guideline documents for data monitoring activities- Develops and maintains documentation of data definitions, sources, and relationships, including data dictionaries, and other documentation describing what/how/where/why data is stored, and how to access the data- Prepare tracking metrics and performance presentations with visualization for senior management and various forums-Work as a liaison with process owners to ensure they are informed on complaints impacting their respective areas and to drive resolution accountability-Provide effective follow-up with business partners to gather and report their progress to improve complaints within their ownershipFraud Risk Management- 3+ years experience in reporting and analytics; a strong ability to analyze data to identify actionable insights formulated in compelling recommendations and easy to understand reports- Experience using Excel /Google Sheets for data analysis- Ability to create and maintain Tableau dashboards; use SQL for pulling data for adhoc analysis and ongoing reporting needs- Experience in US consumer banking is preferred- Ability to use data to effectively develop executive-level presentations

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts
 Qualification 
Any Graduation