Business Advisory Senior Analyst

 About The Role  

Skill required: Banking Services - Core Banking

Designation: Business Advisory Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? Customer Advocacy Team (CAT) is a small group of dedicated, customer-focused, coffee-loving complaint experts. Customer complaints give us valuable insight into customer pain points and areas of friction, which we are able to then report to executive leaders and process owners within the company. Our team deep-dives into these complaints to understand the customer journey and identify potential gaps or breaking points in processes, procedures, and products. Using the voice of the customer, our team advocates for an exceptional customer experience and ensures that it is consistently delivering fair and compliant resolutions. responsible for team administrative duties and to ensure team operational excellence with the purposes of monitoring the complaint management program

What are we looking for? Banking, Financial ServicesWritten and verbal communicationAbility to take ownership over customer advocacy processes and ensure department operational excellenceExtensive experience researching and resolving escalated complaints while ensuring that they are handled sensitively and with confidenceAbility to identify through reporting and analysis key insights, customer friction points, and process gaps to drive changeDevelop and execute various projects to support the complaint management program and the teams need to uncover gaps and opportunities within the organizationAdhere to strict deadlines and manage multiple tasks and projects in a fast paced, results-oriented environmentStrong communication and people skills with the ability to confidently communicate with stakeholders throughout the business, including the executive leadership teamDevelop ad hoc reporting of complaints received to support business objectivesFraud Risk Management1+ years experience in reporting and analytics. Experience in banking is preferredAn experience in project and/or system management is a plusAn analytical mindset with an ability and interest to mine and manipulate data using Excel and other analytics tools is a mustA technologically savvy individual who is able to navigate spreadsheets, documents, and other software applications and tools with no problemPossess a high degree of self-reliance and initiative to drive others to action resulting in positive changeAbility to use data to effectively develop executive level communications and presentations and clearly communicate complex informationStrong execution capability and ability to wear multiple hats to drive work to completionA passion for delivering best-in-class experiences and a natural curiosity to identify gaps using quantitative and qualitative dataA team player who thrives in a fast-paced, results-oriented environment, adaptable to business needs and change doesnt faze you

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts
 Qualification 
Any Graduation