Posted:4 weeks ago|
Platform:
Work from Office
Full Time
About IntouchCX:
IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media.
The company is recognized for its flexibility, quick execution on new initiatives, and its focus on innovation and disruption. IntouchCX is dedicated to transforming the BPO industry and redefining the role of a contact center agent. They emphasize employee satisfaction and well-being, investing in career paths and creating dynamic environments for their team members. IntouchCX's guiding principle is to be The Industry's Trusted Advisor, differentiating itself through trusted partnerships, AI adoption, integrated expertise, and a commitment to scaling with soul.
Job Description:
Are you someone who communicates clearly and confidently in written English? Do you have experience in international chat support?
Join IntouchCX where innovation meets customer satisfaction! We're looking for talented professionals to be part of our dynamic support team in Hyderabad.
Key Responsibilities:
Handle customer interactions via chat
Offer accurate product/service information
Troubleshoot and escalate complex issues
Update CRM records
Eligibility Criteria:
Proficient written English communication
Prior international chat support experience (6+ months)
Familiarity with CRM/chat platforms is a bonus
Benefits:
PF, ESI & Health Insurance
Pick-up & Drop Facility
Incentives based on performance
Friendly, innovative work environment
IntouchCX
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