Bridal Lounge Executive

Job Summary:

The Bridal Lounge Executive plays a key role in providing an exclusive, personalized jewellery shopping experience for VIPs. This role involves guiding clients through bridal collections, offering styling advice, managing appointments, and ensuring that every interaction in the lounge reflects luxury, trust, and elegance.

Key Responsibilities:

• Welcome and host the customers in the bridal lounge, ensuring a warm and premium customer experience.
• Conduct personalized bridal jewellery consultations, understanding the clients tastes, traditions, and budget.
• Present and explain bridal collections (engagement rings, wedding sets, traditional bridal jewellery, contemporary designs).
• Provide expert advice on matching jewellery with bridal attire and occasions
• Coordinate appointments, manage lounge schedules, and prepare product selections in advance.
• Support clients with customization, bespoke orders, and special requests in collaboration with the design team.
• Build and maintain long-term client relationships by offering after-sales service and ongoing support.
• Achieve sales targets through effective product recommendations and upselling (e.g., gifting options, trousseau jewellery).
• Maintain an elegant, organized, and inviting bridal lounge ambience.
• Keep records of client preferences, purchases, and upcoming wedding dates for personalized follow-ups.
• Stay updated with bridal fashion, jewellery trends, and cultural traditions to advise clients effectively.

Skills & Competencies:

• Strong interpersonal skills with the ability to build trust and rapport with high-value clients.
• In-depth knowledge of bridal jewellery (diamonds, gold, platinum, precious stones, heritage jewellery).
• Sales and negotiation skills with a luxury retail mindset.
• Aesthetic and styling sense to guide brides on jewellery selection.
• Excellent communication and presentation abilities.

Attention to detail, patience, and empathy to handle emotional purchase decisions.