Store Operations Manager / Assistant Manager

Position Summary

Responsible for managing the P&L & driving sales for the store through efficient store operations, implementing the Stores retail marketing and sales plans, customer service delivery, motivation and retention of store personnel & adherence to company norms.

Principal Accountabilities

Plan, forecast, and report on sales, costs and business performance, according to company requirements.

• Arrive at strategic and tactical solutions to the clients stated issues.

• Responsible for establishing and managing client relationship

• Business development with existing clients and new prospects.

• Manage costs and overheads, and all factors affecting the profitable performance of the shop. • Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.

• Manage cash and payment systems in accordance with company procedures and policies.

• Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).

• Plan and implement advertising and promotional strategy and activities in coordination with Central marketing Office.

• Plan store merchandise and displays taking into account special and seasonal promotions as well as store safety and security measures; inspects merchandise to ensure it is correctly displayed.

• Maintains all safety and security policies of the Company, including locking and securing of Book stock at closing time, cash volume in the cash registers and cash deposits in store safe.

Desired Skills and Experience:

• Excellent Customer Service skills

• Good Interpersonal skills

• Personality & Grooming skills

• Excellent Communication Skills

• Team Handling Skill