1165 Branch Operations Jobs - Page 28

Ensure SOP adherence with zero tolerance, lead branch operations, track performance via reports/dashboards, conduct audits (COD, untraceable, BRSNR), and coordinate with management for issue resolutionall within compliance.

The Muthoot Finance Ltd. is inviting the smart, dynamic experienced candidates for the below detailed position Post : BRANCH HEAD Designation : ABM Job Location : MALDA, PATIRAM & RAIGANJ * Required Candidate profile :- # Minimum 6 years of experience in Banks or any Finance companies (Not from Insurance sector). # Currently working in a managerial grade. # Age must be above 31 years. # Male & Female candidates are both eligible. * Job description :- Achieving the allotted branch target. Acquiring new customers and addressing all product inquiries through branch walk-ins, sales activities, marketing promotions, etc. Regular follow-up for interest collection and NPA reduction. Responsible for regular branch operations including KYC process, gold appraisal, strong room operations, gold packet preparation, closures and renewals. Cross-selling all products and increasing branch walk-ins. Ensuring error-free audit reports and proper compliance at the branch. Maintaining punctuality, discipline and a high level of morality in line with the ethics & values of the company. Cost control. Other duties as instructed by higher authority. * Perks and Benefits Perks and Benefits :- Fixed 36K PM Salary + Business Incentives + Contest Prize Money + Bonus + Others Rewards * Interested candidates can mail Updated CV to hrsgr@muthootgroup.com OR Call @ 8129697831

Role & responsibilities Retail Operations Management: Oversee daily operations across all stores; drive operational efficiency and excellence. Strategic Execution: Translate the companys vision into actionable strategies across retail, warehouse, logistics, and inventory functions. Sales & Target Achievement: Monitor and support store managers to meet monthly and annual revenue targets; implement cross-merchandising and upselling strategies. Product & Inventory Oversight: Coordinate with buying and merchandising teams to maintain optimal inventory flow, quality control, and trend alignment. Customer Experience & Service Quality: Set high standards for in-store experience and customer satisfaction across all branches. Team Leadership: Lead, mentor, and performance-manage a large team including regional managers, store managers, and backend operations staff. Process Improvement: Identify and implement tech-enabled systems for POS, stock management, and analytics to optimize efficiency. Cost Management: Ensure cost control in operations, staffing, and logistics while maintaining quality. New Store Launches: Lead planning and execution of new store openings including location planning, fit-out, staffing, and launch operations.

Roles and Responsibilities: 1. Branch Operations & Management: Oversee daily operations of the branch and ensure smooth workflow. Implement company policies and ensure compliance with academic and ethical standards. Maintain a high level of service quality in PhD assistance, including research guidance, thesis writing, and publication support. 2. Team Leadership & Supervision: Manage and mentor a team of research associates, content writers, editors, and support staff. Set performance goals and monitor team progress. Provide training and guidance to improve research quality and client satisfaction. 3. Client Relationship Management: Interact with PhD scholars and guide them through the research assistance process. Address client queries, concerns, and provide customized solutions. Ensure high customer satisfaction and build long-term relationships. 4. Sales & Business Development: Drive revenue growth by acquiring new clients and maintaining existing ones. Develop marketing strategies to promote the company's PhD assistance services. Collaborate with universities, research institutions, and scholars to expand business opportunities. 5. Research Quality & Compliance: Ensure all research work meets academic integrity and plagiarism-free standards. Monitor adherence to referencing styles, journal submission guidelines, and ethical research practices. Stay updated with research trends, university guidelines, and publication standards. 6. Financial & Administrative Responsibilities: Manage branch budgets, expenses, and financial targets. Prepare reports on sales, operations, and client feedback for senior management. Ensure proper documentation and record-keeping of research projects. 7. Collaboration & Networking: Build relationships with professors, universities, and research institutions. Represent the company at academic conferences, seminars, and research forums. Identify potential partnerships and collaborations to enhance service offerings.

Job Profile : Front desk Officer, banking operations, Customer Service officer, internet banking, ,Documentation Officer, Business Developing Executive,Acqsution Manager, personal banker, for freshers/ experience both can apply...

Required Abilities: Good communication, quantitative, and sales skills. Ability to perform independently and with minimal supervision. Required Work Experience : Business Banking Officer Degree : Bachelor of Business Studies - BBS | Bachelor of Commerce - BCom Required Knowledge : Good knowledge of lending policies, compliance, and procedures. Strong professional, appearance, dress, attitude, interpersonal and communications skills. Extensive knowledge of retail banking services. Required Skills : Business Banking, Relationship Banking, Communication, Bank Relationship Management, Bank Management Primary Responsibility : Identify customer needs and utilize all available resources to foster new business relationships. Meet quarterly goals through small business loans, deposits, product sales, and other opportunities.

• In charge of the entire branch sales, operations and administration • Responsible for revenue generation and profitability of the branch. • Ensure branch achieve the targets, motivate and guide the team. U MIND CONSULTING PH -9388385104

We are hiring for one of leading Life Insurance company for Branch manager profile in Agency channel. Experienced candidates into Life Insurance Sales with On role Team handeling experience can share updated resume.

Position's General Duties and Tasks In this Role you will be Responsible For Read and understand the process documents provided by the customer. Analyse the insurance request received from the customer and process as per standard operating procedures. Familiarize, navigate multiple client applications and capture the necessary information to process customer request. Clearing the enquiry from the team and address it appropriately. And for further enquiry sending email to Customer and get the query clarified on time. for this role include Candidate should be 6 months "“ 1 year experience with excellent analytical skills. Candidate with basic insurance knowledge Should have typing knowledge. Type speed should be minimum 21 WPM Ready to work in complete Night Shift. Candidate should be flexible & support team during crisis period Ready to relocate as per the business requirement. Preferences: - Ability to communicate (oral/written) effectively to exchange information with our client. Any Graduate with English as a compulsory subject Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend"™s basis business requirement.

Role & responsibilities Preferred candidate profile Employees reporting to this position: Functional (Solid Line) Administrative (Dotted Line) NA NA Job Responsibilities and Accountabilities Area of Responsibility % time spent Performance Metrics Submission of monthly Invoice Movement of advance posting sheet / rota Collection of invoice payments Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce Ensuring there are no shortfalls in the deployment of direct work force in the given assignments Control attrition of direct work force Plan new deployments against new sales Rotation of direct work force within the assignment / outside the assignment Providing required direct force for conduct of events / short duties Managing leaves of the direct staff Ensuring scheduler is provided with required inputs for scheduling Optimize the resources with equal deployment opportunity to all Incident management / reporting Onsite training to direct staff Writing of assignment instructions / post instructions 100% Number of client meetings Net Shortages as per Saturn Duty hours of direct staff Client satisfaction Night checks and surprise checks Responsible for discipline of the direct work force when on duty Code of Conduct: operations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer Key Relationships Internal External Frontline staff Clients CoC Head / Cluster Head Operations Manager Scheduling and Rostering Team HR Team Key Competencies Required Core Competencies Manpower management Situation (crisis) handling Communication skills Customer focus Basic language ability in English Functional Competencies Guarding operations Risk assessment Qualification and Experience Required Qualification Minimum : Graduate Relevant Experience 5 - 10 years of experience in field operations Knowledge of security risks and assessment techniques

Lead and manage a team of ADMs to drive life insurance sales. Ensure branch operations run smoothly while adhering to company policies. Requires 4-6 years of life insurance experience. Proven expertise in team management.

Job Description Operations Support Department Pan India Location Operations Officer Job Title Operations Manager Reports To (Title) Employees reporting to this position: Functional (Solid Line) Administrative (Dotted Line) NA NA First line of Service Delivery facing the customer directly. Responsible for ensuring day to day delivery at customer assignments allocated to him (30 assignments per Officer) Job Summary Job Responsibilities and Accountabilities Area of Responsibility % time spent Performance Metrics Submission of monthly Invoice Movement of advance posting sheet / rota Collection of invoice payments Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce Ensuring there are no shortfalls in the deployment of direct work force in the given assignments Control attrition of direct work force Plan new deployments against new sales Rotation of direct work force within the assignment / outside the assignment Providing required direct force for conduct of events / short duties Managing leaves of the direct staff Ensuring scheduler is provided with required inputs for scheduling Optimize the resources with equal deployment opportunity to all Incident management / reporting Onsite training to direct staff Writing of assignment instructions / post instructions 100% Number of client meetings Net Shortages as per Saturn Duty hours of direct staff Client satisfaction 1 | Page Job Description Night checks and surprise checks Responsible for discipline of the direct work force when on duty Code of Conduct: perations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer Key Relationships Internal External Frontline staff Clients CoC Head / Cluster Head Operations Manager Scheduling and Rostering Team HR Team Key Competencies Required Core Competencies Manpower management Situation (crisis) handling Communication skills Customer focus Basic language ability in English Functional Competencies Guarding operations Risk assessment Qualification and Experience Required Qualification Minimum : Graduate Relevant Experience 5 - 10 years of experience in field operations Knowledge of security risks and assessment techniques

Opening for Branch Manager in Stock Market Company Location-Bangalore, Chennai, Hubli, Margoa, Gadag Experience 4.5 years and above in stock market CTC 4.5 to 8 laks NISM or Senior Dealers ,or senior RM will be preferred Role: Branch Manager Required Candidate profile Responsibilities – Managing Branch as a Profit Center by revenue generation. Managing the team of relationship managers, dealers and ensure the issues of staff are resolved Contact QRN on 9869504403

Key Deliverables : Job Description - Service Delivery Ambassador - Cash Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance 1. Branch Operations, Compliance & Risk Management: a. Customer identification through signature verification and recommended ID proofs before executing a customers transaction b. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual c. Report all deviations or suspicious transactions to BM / BOM d. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers e. Send all requests received from customers for processing f. Proper filing of all vouchers and other requests to relevant files 2. Sales & Business Developments a. Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking) b. Achieve FD Value Target c. Generate leads for cross sell products like asset products, fee products, demat, etc. d. Maintain & grow the relationship of mapped customers 3. Capability Building: a. Completion of Training Programme b. Certifications, as applicable - AMFI, IRDA and NCFM certifications c. Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations 4. Audit & Compliance: a. Adherence to Audit & Compliance work area b. Availability of all relevant brochures and forms for customers at desk . Interested candidates Contact: 7207997185

About The Role Do About The Role : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Roles and Responsibilities Help Operation Managers/Branch Managers in identifying potential areas for expansion in his/her area. Implement expansion plan by setting up new branches as per agreed targets. Implement and monitor new products and services outreach and awareness in the area to meet the established targets. Monitor achievement all the targets for the area for existing and new products including growth, member retention and branch overhead expenses. Monitor and review effective functioning and administration at all branches monthly. Propose monthly targets for the branch and set targets for individual staff according to overall Annapurna standards and targets. Complete monthly branch performance reviews on time and submit desired reports to the HO. Monitor and meet audit compliance requirements across all branches. Verify the cash deposit/withdrawal entries in the cash book tallies with the bank statement/passbook and deposit slip. Randomly verify the receipts with the EMI Register and the cash book. Randomly verify the member passbook with the outstanding as per the Loan Ledger/MIS record. Randomly verify the amount shown in the loan sanction letter, loan disbursement sheet, promissory note, member passbook, and HO MIS and found correct. Updating and maintaining registers every day. Cross verify the SHG meeting, and processes followed are as per the policies. Supervise, support, and motivate branch staff, ensure that supervisors are effectively supervising and supporting their staff. Ensure a high standard of discipline. Promote and ensure teamwork. Desired Candidate Profile Relevant work experience of minimum 8 Years in Handling MFI portfolio is required Must have handled 3-4 branches Work experience of handling minimum 100 cr MFI protfolio Proficient in MS Office suite Strong communication skills and relationship development skill Excellent organizational and leadership abilities Strong business acumen with a strategic orientation Ready to travel extensively Team Handling

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : React.js Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely project delivery- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in React.js- Strong understanding of front-end development- Experience with state management libraries like Redux- Hands-on experience with RESTful APIs- Knowledge of modern JavaScript ES6+ features Additional Information:- The candidate should have a minimum of 5 years of experience in React.js- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Role & responsibilities Maintains the Profit and Loss statement and Balance Sheet for the branch. • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank. • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products • Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service • Ensures Efficient complaint management within specified TATs • Drives high service scores • Conducts customer engagement programs and marketing events • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes • Ensures Upkeep of the Branch and ATM and raises issues if required • Liaises with respective teams for effective and efficient Fraud Management within the cluster • Ensures branch compliance with Banks policies and processes • Ensures timely submission of MIS reports • Ensures safety and security of Bank and customer's assets • Ensures Audit related deliverables both internal and external are met as per the prescribed norms • Ensures Role clarity to employees in the branch and manage attrition Performance Management • Tracks and monitors daily productivity and book movement of the branch • Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required Interested candidates can directly share their resumes with me on my Email ID shalini.gupta@v-konnect.com or Whatsapp Number 9893057024

Your Role and Responsibilities Responsible for managing and controlling IT infrastructure related projects, making use of PM disciplines with the project management methods, tools and systems. Responsible for delivering on commitments to meet customer expectation and maintaining customer relationships. Responsible for managing project scope, resource, expenses, schedule, subcontractors, and contractual deliverables, which includes planning, tracking, change control, and risk management. Also, ensure that all projects can be delivered on-time, within scope and within budget. Responsible for communicating and articulating IBM’s unique value to support both clients’ and IBM’s business growth. Coordinating and managing internal resources and sub vendors for project delivery Required education Bachelor's Degree Required technical and professional expertise At least 5+ years’ client facing and IT project management experience. At least 5+ years’ software engineering or development industry experience Excellent communication skills and a challenge taker who can work under high pressure. EnglishProficient Must be willing to work 2nd shift (3:00 pm IST start) Preferred technical and professional experience Familiar with software engineering and/or Cloud operations PMP or Agile Project Management certification ITIL related certification IBM product related skills IBM Cloud Associate Certified or equivalent

0-2 years experience in customer service Fluent English & Tamil communication skills. Willing to work from office. Have to resolve customer queries over calls and Emails Identify and assess customer's need to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow the communication procedures, guidelines and policies

Tata AIA Life Insurance Company Ltd. is looking for Branch Manager - Agency Sales to join our dynamic team and embark on a rewarding career journey Managing and overseeing all aspects of the branch's operations, including sales, customer service, and daily operations Setting performance goals and targets for employees and ensuring that they are met Managing and developing a team of employees, providing feedback, coaching, and development opportunities as necessary Developing and implementing sales strategies to meet revenue targets and drive growth Building and maintaining relationships with customers and stakeholders, including local businesses and community groups Ensuring that the branch is compliant with all relevant laws, regulations, and industry standards Managing budgets and resources effectively, ensuring that expenses are within budgetary constraints Identifying and implementing process improvements to increase efficiency and productivity Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Collaborating with other departments and senior management to ensure that the branch's goals align with the company's overall strategy and objectives Excellent Leadership, communication and interpersonal skills

Tata AIA Life Insurance Company Ltd. is looking for Branch Manager - Agency Sales to join our dynamic team and embark on a rewarding career journey Managing and overseeing all aspects of the branch's operations, including sales, customer service, and daily operations Setting performance goals and targets for employees and ensuring that they are met Managing and developing a team of employees, providing feedback, coaching, and development opportunities as necessary Developing and implementing sales strategies to meet revenue targets and drive growth Building and maintaining relationships with customers and stakeholders, including local businesses and community groups Ensuring that the branch is compliant with all relevant laws, regulations, and industry standards Managing budgets and resources effectively, ensuring that expenses are within budgetary constraints Identifying and implementing process improvements to increase efficiency and productivity Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Collaborating with other departments and senior management to ensure that the branch's goals align with the company's overall strategy and objectives Excellent Leadership, communication and interpersonal skills

Tata AIA Life Insurance Company Ltd. is looking for Branch Manager - Agency Sales to join our dynamic team and embark on a rewarding career journey Managing and overseeing all aspects of the branch's operations, including sales, customer service, and daily operations Setting performance goals and targets for employees and ensuring that they are met Managing and developing a team of employees, providing feedback, coaching, and development opportunities as necessary Developing and implementing sales strategies to meet revenue targets and drive growth Building and maintaining relationships with customers and stakeholders, including local businesses and community groups Ensuring that the branch is compliant with all relevant laws, regulations, and industry standards Managing budgets and resources effectively, ensuring that expenses are within budgetary constraints Identifying and implementing process improvements to increase efficiency and productivity Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Collaborating with other departments and senior management to ensure that the branch's goals align with the company's overall strategy and objectives Excellent Leadership, communication and interpersonal skills

Tata AIA Life Insurance Company Ltd. is looking for Branch Manager - Agency Sales to join our dynamic team and embark on a rewarding career journey Managing and overseeing all aspects of the branch's operations, including sales, customer service, and daily operations Setting performance goals and targets for employees and ensuring that they are met Managing and developing a team of employees, providing feedback, coaching, and development opportunities as necessary Developing and implementing sales strategies to meet revenue targets and drive growth Building and maintaining relationships with customers and stakeholders, including local businesses and community groups Ensuring that the branch is compliant with all relevant laws, regulations, and industry standards Managing budgets and resources effectively, ensuring that expenses are within budgetary constraints Identifying and implementing process improvements to increase efficiency and productivity Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions Collaborating with other departments and senior management to ensure that the branch's goals align with the company's overall strategy and objectives Excellent Leadership, communication and interpersonal skills