Branch Operations Executive

Nippon India Mutual Fund Nimf

1 - 4 years

2 - 7 Lacs

Delhi Delhi India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

financial performance Budgets Teamwork Professional Growth customer service Inventory Management

Work Mode

On-site

Job Type

Full Time

Job Description

Operational Leadership:Oversee all aspects of branch operations, including customer service, inventory management, administrative processes, and daily activities
Develop and implement strategies to enhance operational efficiency, streamline processes, and optimize resource allocation
Team Management:Supervise and provide guidance to branch staff, including administrative personnel, customer service representatives, and support teams
Foster a positive and collaborative work environment that encourages teamwork, professional growth, and exceptional performance
Customer Service Excellence: Ensure that customer service standards are consistently met or exceeded, addressing customer inquiries, concerns, and feedback in a prompt and satisfactory manner
Implement customer-centric initiatives to enhance customer satisfaction and loyalty
Process Improvement: Identify areas for process improvement within the branch and recommend and implement innovative solutions to enhance operational effectiveness
Conduct regular assessments and audits to ensure compliance with operational procedures and policies
Financial Management: Monitor branch financial performance, budgets, and expenses, making informed decisions to optimize cost-effectiveness and revenue generation
Prepare financial reports and analyses to provide insights into branch performance

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