Branch Manager-stock Broking

Geojit Financial Services Ltd.

Job Description

Job title Functional Designation Branch Head

Department Branch

Sub-Department NA

Reporting to Regional Manager

Employment Type Probation? Permanent

This information aims to offer insight into the functional role within the company. These duties and responsibilities

are only illustrative and not exhaustive. Additional duties may be assigned to maintain business standards. The post-

holder is expected to contribute to the business and maintain highest of standards. Moreover he/she must adhere to the

company policies and must maintain certain degree of discipline and decorum whilst under the service of the company.

Job descriptions may be modified as needed to align with company requirements.

General brief about the role:

The Branch Head at Geojit Financial Services Ltd. plays a pivotal role in leading and managing the business

of a branch. Branch Heads are responsible for ensuring the branch profitability as well as overall

performance which aligns with organizational objectives and all regulatory requirements. The role

encompasses planning, team building & leadership, market mapping, business augmentation, client

relationship management, operational efficiency. Final point of responsibility for all and any activities in

the branch under his/her leadership.

Essential Duties and Responsibilities:

1. Business & People Related Responsibilities:

? Ensure growth of the branch revenue, profitability and sustainability through client interaction

and branch team management.

? Arrange regular investor interactions and meetings to enhance relationship value and expand

the client base.

? Engage with HNIs, new prospects and important customers of the branch to ensure customer

satisfaction, and brand visibility.

? Identify suitable talents for recruitment for placing the best available talent.

? Provide appropriate handholding to new joiners and support with training and guidance to

ensure that branch staff are fully equipped with knowledge, and they stay updated.

? Help and guide team to resister for and get necessary certification and thus improve skill.

? Engage with team and ensure retention of team colleagues. Own one's team.

? Execution of lead generation activities and investor awareness programmes.

? Assess branch performance through periodic reviews based on metrics like revenue per

employee and branch profitability, as well as weekly reviews.

? Gather market intelligence and competitor analysis, which shall aid him/her in improving

business.

? Maintain adequate internal/external audit scores.

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? Incorporation of ESG (Environmental-Social-Governance) principles into Business practices.

2. Administration & Systems Related Responsibilities:

? Ensure timely payment of Annual Maintenance Costs (AMC) for all assets in order to maintain

business continuity.

? Ensure proper digital hygiene for all users and their devices.

? Liaison with vendors and ensure smooth operation of the branch.

? Conduct regular checks to ensure proper functioning of all branch equipment, both electrical

and non-electrical.

? Ensure regular follow-up and updations in CRM for the branch team.

? Report the need for replacement of outdated assets or scrap items to the designated committee

or the Administrative department in Head Office.

? Uphold a prudent housekeeping standards and secure storage of office documents, client

records and keys.

? Adherence to specified office timing for opening and closure of the branch.

3. Operations Related Responsibilities:

? Supervise daily branch operations including pay-ins, payouts, and customer grievance

resolution, referencing reports in the back office.

? Mitigate risk through regular monitoring of client positions, training team members to

prevent trade and/or other business transaction errors, and timely collection from debtors.

? Ensure prompt deposit of pay-in cheques and proper management of petty cash payments in

compliance with branch operational guidelines.

? Manage client grievances for suitable and timely solution, as mentioned in the branch

operations manual.

? Expedite account opening processes to minimize rejections (first time correct), verifying off-

market and closing cum transfer requests, and following up with head office departments

regarding client document updates, as per the branch operational manual.

? If a dealer is on planned leave, then the Branch Head should map terminals accordingly in

order to maintain business continuity.

? Report branch activities to the Regional Manager and State Head periodically.

4. Guidelines for Compliance & Statutory Management:

? Ensure compliance with Securities Exchange Board of India (SEBI) regulations for account

openings and share transactions.

? Ensure the timely completion of all compliance-related activities.

? Ensure display of all mandated licenses, notices, and certificates in the branch notice board.

? Maintain all necessary statutory documents and registers in accordance with guidelines

outlined by different departments at Head office.

? Management and compliance with voice logger system.

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