Branch Manager (Forex)

As an operational manager at our branch, you will be responsible for overseeing daily operations to ensure compliance with company policies and regulatory standards, particularly related to forex and money exchange operations. Your role will involve managing cash flow, developing strategies to optimize currency exchange services, and ensuring adherence to RBI, FEMA, and other regulatory requirements. In sales and business development, you will be tasked with developing and implementing sales strategies to expand our customer base and increase revenue. Identifying new market opportunities and establishing partnerships with local businesses and stakeholders will be key aspects of this role. Providing exceptional customer service is paramount. You will be required to train staff on best practices to maintain high levels of customer satisfaction. Efficiently addressing customer inquiries and complaints will be essential for fostering positive customer relationships. As a team leader, you will recruit, train, and mentor branch staff to build a highly skilled team. Conducting regular performance reviews and offering feedback to enhance employee performance will be crucial in maintaining a motivated workforce. Financial management will also be a core responsibility. You will prepare and manage the branch budget, monitor financial performance, and analyze market trends and pricing strategies to maximize profitability. Risk management is another critical aspect of the role. You will need to monitor and mitigate risks associated with trading and foreign exchange operations, staying informed about market conditions, regulatory changes, and economic trends. Reporting on branch performance to upper management will be required, including providing detailed sales figures, operational issues, and customer feedback. Tracking key performance indicators (KPIs) to measure success and identify areas for improvement will also be part of your responsibilities. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The application question for this role is: How many years of experience do you have in Foreign Currency & Student Remittances The required experience in Foreign Currency is 5 years. The work location for this role is in person.,