Branch Customer Success Manager

Supporting ActionsOpportunity identificationMine cross sell opportunities from centrally shared customer dataUnderstanding relevant user insights and pitch crosssell opportunitiesnbspdirectly andnbspthroughnbspcustomer service executives CSEs of unitsAwareness of available products bouquet and their fit with various customer personasIdentifying opportunities to offer combination solutions based on customer needsCross LOB communicationNurturing relationships withnbspCSEs of units to enable meaningful scale for cross sell opportunities and improve customer lifecycle valueWork with crossunit teams to set and achieve targets for crosssell new client acquisition amp higher products per customerManaging lead generation and closureEnsure robust lead generation by networking acrossnbspCSEs of various units to drive cross sell opportunitiesFollow upnbspwith sales teams for closure of leads generatedQuery redressalDebottlenecking any issues wherever neededAchieving new client acquisition amp cross sell targetsEnsuring the new client acquisition targets for the branch are achievedEnsuring consistent delivery of crosssell productservice offerings driving innovation basis contextual needs of the customerTracking scale and quality on a day to day basis and identifying opportunities for improvement