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Techczar Solutions
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BPO Telecaller

BPO Telecaller

Techczar Solutions

0 - 3 years

|

2 - 3 Lacs

Posted:13 hours ago| Platform:

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Skills Required

telecalling voice process v5 voice process v6 customer support customer service inbound calling call center telecalling call handling outbound calling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

We are looking for a skilled and enthusiastic BPO Telecaller with excellent communication abilities and a strong customer-service mindset.
The ideal candidate must have prior call center experience and be comfortable handling both outbound and inbound calls.

Required Skills & Criteria:

Must be fluent in English and Hindi (V5/V6 communication level).
Graduation is mandatory (12+ Diploma will not be considered).
Minimum 6 months of BPO/Call Center Telecalling experience.
Strong verbal communication skills with clarity and confidence.
Customer-oriented with problem-solving abilities.
Ability to manage a high volume of calls efficiently.
Must possess a proper experience letter from previous employment.
Basic understanding of sales techniques is an added advantage.
Proficiency in basic computer applications and CRM software.
V5 and V6 Skill Set - Must be fluent in both English and Hindi

Roles & Responsibilities:

Make outbound calls to potential customers for product/service introduction and follow-ups.
Manage inbound calls, addressing customer queries and providing support.
Deliver accurate information regarding products/services and resolve customer doubts.
Upsell and cross-sell relevant products/services based on customer requirements.
Maintain call logs, update CRM systems, and ensure data accuracy.
Achieve daily/weekly targets and maintain high customer satisfaction.

Working Days

Shift Timings

Notice Period

Interview Mode

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