BPO Operations

As a BPO Operations specialist at Echo Managed Services, you will be responsible for handling various customer service operations in the water sector. Your role will involve tasks such as customer contact handling, billing inquiries, meter reading coordination, and debt collection. Additionally, you will monitor system performance, troubleshoot issues, ensure efficient customer service, and collaborate with different teams to improve service delivery. Key Responsibilities - Handle customer contact handling, billing inquiries, meter reading coordination, and debt collection - Monitor system performance and troubleshoot issues - Ensure timely and efficient customer service - Collaborate with different teams to enhance service delivery Qualifications - Possess customer contact handling, customer service, and billing skills - Have experience in meter reading coordination and debt collection - Demonstrate excellent written and verbal communication skills - Utilize technical skills related to troubleshooting and system performance monitoring - Exhibit strong organizational and problem-solving abilities - Proficiency with billing systems such as RapidXtra and Aptumo is a plus - Hold a Bachelor's degree in a relevant field or equivalent work experience - Ability to work independently and in a hybrid model,