BPO Customer Care Collections Associate

As a potential candidate for the position at NTT Data Services, here is a summary of the job description: Role Overview: You will be joining NTT DATA's Business Process Outsourcing (BPO) team to handle outbound calls to insurance companies in the US for collecting outstanding Accounts Receivables. Your role will also involve responding to customer inquiries, analyzing medical insurance claims, and maintaining a solid understanding of the healthcare insurance industry. Key Responsibilities: - Make outbound calls to insurance companies to collect outstanding Accounts Receivables - Respond to customer requests by phone and/or in writing to ensure customer satisfaction - Analyze medical insurance claims for quality assurance - Resolve routine questions following pre-established guidelines - Perform research on customer inquiries - Develop and maintain knowledge of the healthcare insurance industry and team processes - Coordinate with the team leader to follow processes effectively Qualifications Required: - Must be able to work scheduled shifts from Monday-Friday 17:30pm to 3:30am IST - University degree or equivalent with 3+ years of formal studies in the English language - 1+ year of computer experience with Windows PC applications - 6+ months of customer service experience in written or verbal correspondence with English-speaking customers - 6+ months of service-oriented experience applying business rules and making decisions If you believe you meet the qualifications and are ready to contribute to NTT DATA's BPO team, we encourage you to apply for this position and embark on a rewarding career path with us.,