BPO Associate

Job description

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Position Title: Inbound Associate

Location: Hyderabad

Department: Marketing

Experience: 0-2+

Report To: Head of Marketing

Employment Type: Full-Time

Position

We are seeking a proactive and customer-focused professional to handle inbound sales inquiries, qualify potential leaders, and support the sales process. The Sales Calls Executive plays a key role in shaping the customer’s first impression and guiding them through our service offerings to ensure high lead conversion.

Key Responsibilities:

Ø Receive and respond to incoming sales calls professionally and promptly.

Ø Understand customer needs and present appropriate solutions effectively.

Ø Qualify leads based on predefined criteria and route high-potential leads to the appropriate sales channels.

Ø Maintain detailed records of all interactions and lead progress in CRM software.

Ø Schedule follow-up calls, demos, or in-person meetings as necessary.

Ø Support the sales team by preparing call summaries and client briefs.

Ø Meet daily, weekly, and monthly call and conversion targets.

Ø Handle initial objections and ensure a smooth customer experience.

Qualifications:

Bachelor's Degree:

Ø Bachelor’s degree in business administration, Marketing, or a related field.

Ø 1–2 years of experience in sales support, customer service, or inside sales roles.

Ø Strong communication and interpersonal skills.

Ø Proficiency in CRM tools and MS Office Suite.

Ø Ability to work independently and manage time effectively in a high-paced environment.

Preferred Skills

Ø Experience in real estate, coworking, managing office services, or B2B sales.

Ø Multilingual abilities (optional, based on market requirements).

Ø Familiarity with CRM platforms like Salesforce, Zoho, or HubSpot will be add-onnbound-Associate

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 8977712854