BPM ConsultingTransition Specialist

As a Transition Specialist, your role involves overseeing end-to-end transition projects to ensure smooth knowledge transfer and process readiness. Your strong organizational skills, client-facing abilities, and expertise in documentation and SOP creation are crucial for success in this position. Key Responsibilities: - Plan, organize, and execute the transition of critical business processes from clients to internal teams. - Coordinate with clients and internal departments to establish system and access requirements for seamless transitions. - Serve as the primary point of contact between clients, internal stakeholders, and transition teams to facilitate effective knowledge transfer. - Develop and maintain detailed transition plans, ensuring adherence to timelines. - Record business processes through video/Zoom and create Standard Operating Procedures (SOPs) and Quality Control (QC) matrices. - Identify process exceptions, collaborate with clients to address gaps, and integrate necessary feedback. - Review, finalize, and obtain client approval on drafted SOPs. - Train internal teams on transitioned processes to ensure a smooth operational handover. - Conduct testing and job shadowing to validate process efficiency before the handoff. Qualifications Required: - Minimum 2 years of experience in SOP writing and process documentation. - Strong client-facing and stakeholder management skills. - Excellent verbal and written communication abilities. - Experience in leading end-to-end transition projects. - Ability to coordinate cross-functional teams and manage transition timelines. - Proficiency in virtual collaboration tools like Zoom, MS Teams, etc. - Prior experience in business process transition is required. - Graduation in any stream is mandatory. If you are detail-oriented and passionate about process transitions and stakeholder management, we encourage you to apply for this full-time, permanent position. Please note that the company offers a competitive salary, one-side cab drop facility, 5-days working, and commuter assistance.,