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ICG Medical
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Booking Consultant

Booking Consultant

ICG Medical

0 years

0 Lacs

Gurugram Haryana India

Posted:1 month ago| Platform:

Apply

Skills Required

healthcare service sourcing networks recruitment collaboration compensation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Shift Timings

𝗡𝗼𝘁𝗲: 𝗔𝘀 𝘁𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗮𝗻 𝗢𝗢𝗛 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, 𝘄𝗲𝗲𝗸𝗲𝗻𝗱 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗶𝘀 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹. 𝗬𝗼𝘂 𝘄𝗶𝗹𝗹 𝗵𝗮𝘃𝗲 𝘁𝘄𝗼 𝘃𝗮𝗿𝗶𝗲𝗱 𝗱𝗮𝘆𝘀 𝗼𝗳𝗳 𝗱𝘂𝗿𝗶𝗻𝗴 𝘄𝗲𝗲𝗸𝗱𝗮𝘆𝘀. 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝘄𝗶𝘁𝗵 𝘀𝗵𝗶𝗳𝘁 𝗵𝗼𝘂𝗿𝘀 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱.

Job Summary:

We are currently seeking a talented and dedicated individual to join our team as an OOH Consultant. As a Healthcare Recruiter, you will play a crucial role in our mission to source nurses across various specialties, midwives, and home care/healthcare workers. If you have a passion for delivering exceptional customer service, working in a fast-paced environment, and making a positive impact in the healthcare industry, this role is perfect for you. Join us in our Gurugram office and be a part of our globally renowned team.

Responsibilities:

Handling inbound/outbound calls:
Receiving calls from clients and candidates and assisting with their queries and attending to their needs.
Interact with customers/clients through phone or e-mail and managing all queries, requests and complaints:
Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response.
Booking nurses/healthcare professionals in to shifts:
Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes, Acute and Complex Care)
Handling cancellations from clients and candidates and following the processes set to replace:
Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system.
To be professional, friendly, courteous, and helpful to all candidates that you speak to:
Maintaining highest standards of the ICG Medical values.
Sourcing of new clients/business:
Using necessary networks and platform to acquire new business.
To assist and provide the highest standard of customer care:
Keeping clients and candidates informed and creating a seamless transaction and experience.
To have an efficient telephone manner to take accurate information and update the system.
Achieving daily/ weekly and monthly KPI’s and hours target.

Qualifications:

Recruitment experience within any industry is a must
Out of hours experience is incredibly beneficial, but not required
Excellent verbal and written communications skills.
Committed to a high level of service delivery for clients and candidates.
Working under pressure.
Good knowledge of MS excel.
Dedicated and reliable with strong attention to detail.
Customer service driven.
Applicants with a strong desire to work in a fast paced, high energy and vibrant environment.
Ambitious, financially driven and talented communicators who can deliver excellent customer service in a target driven role.

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.

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ICG Medical

Staffing and Recruiting

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Booking Consultant