BMC Truesight Expert

Roles and Responsibilities:

• BMC TrueSight Management:

  Possess strong expertise with

  BMC TrueSight Operations Management

  .

• Installation & Administration:

  Perform installation, upgrade, integration, administration, and configuration of BMC TrueSight, especially with version 10.x and later.

• Patrol Agent Management:

  Install Patrol Agents on Windows, RHEL, AIX, and Solaris OS.

• Knowledge Module Expertise:

  Work with various knowledge modules such as DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio, along with basic KMs like OS, LOG, and URL.

• Custom KM Development:

  Possess working knowledge of custom KMs.

• Troubleshooting:

  Apply strong troubleshooting skills to resolve Patrol Agent and TrueSight server component issues.

• Event Management:

  Demonstrate strong expertise in Event Management policy Administration and configuration.

• Third-Party Integration:

  Design and implement integration solutions with 3rd party tools for event and performance management.

• Remedy ITSM Integration:

  Work with TrueSight-Remedy ITSM integration, troubleshooting, and enhancements.

• MRLs & Custom Classes:

  Possess working knowledge of MRLs and custom classes.

• Reporting:

  Configure and design reports using TSOM Smart reporting and OOTB TrueSight reports.

• Environment Optimization:

  Analyze environment and event data to fine-tune and reduce instance and event counts.

• Architecture Review:

  Ability to review, analyze, fine-tune, and enhance TrueSight architecture and its components as per growing infrastructure and customer requirements.

• Component Familiarity:

  Experience with Patrol Central, RT, Console server, and PCM components.

• IT Infrastructure Knowledge:

  Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, and Virtualization.

• BMC Helix:

  Hands-on experience on

  BMC Helix

  and upgrades/migrations.

• Problem Analysis:

  Exhibit excellent problem analysis skills.

• Communication:

  Possess good communication skills to effectively convey understanding and impacts of major incidents to the business.

Required Skills:

• Strong proficiency in

  BMC TrueSight Operations Management

  .
• Proficiency in installation, Upgrade, integration, Administration, configuration (especially with version 10.x & later).
• Strong skills in installation of

  Patrol Agents on Windows, RHEL, AIX, Solaris OS

  .
• Knowledge of various knowledge modules like DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio, OS, LOG, URL.
• Working knowledge of

  custom KMs

  .
• Troubleshooting skills for Patrol Agent and TrueSight server component issues.
• Strong expertise in

  Event Management policy Administration and configuration

  .
• Ability to Design & implement integration solutions with 3rd party tools for event & performance management.
• Familiarity with TrueSight-Remedy ITSM integration, troubleshooting, and enhancements.
• Working knowledge of

  MRLs, custom classes

  .
• Hands-on skills in configuring & designing reports using

  TSOM Smart reporting, OOTB TrueSight reports

  .
• Ability to Analyze environment & event data to fine-tune & reduce instance, event count.
• Capability to review, analyze, fine-tune & enhance TrueSight architecture & its components.
• Familiarity with Patrol Central, RT, Console server, PCM components.
• Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, Virtualization.
• Hands on experience on

  BMC Helix and upgrades/Migrations

  .

Good to Have:

• Infrastructure knowledge on Operating system and Database.
• Good communication skills set, including clear communication on major incident impact.
• Excellent problem analysis skill set.

Technical Skills:

• Certification on BMC TrueSight.