Billing Administrator

About ATECH Cloud (Cloudzen 365)

Atech is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:

• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

Company website link: https://atech.cloud/

Role Scope

Job Title:

Dept

Team

Manager

Location: Ahmedabad, Gujarat, India

Operational Window & Shift Pattern:

Mon-Fri UK business hours

Role Purpose:

The Billing Administrator is responsible for ensuring accurate and timely customer billing within a cloud managed services environment. This role involves managing the full billing cycle, including contract and order processing, processing usage data from public cloud and datacenter platforms, reconciling invoices, resolving discrepancies, and supporting financial reporting. The Billing Administrator works closely with finance, operations, and account management teams to maintain billing accuracy, support audits, and deliver an excellent customer experience. Attention to detail, strong organisational skills, and the ability to work with complex billing models are essential.

For Management Roles:

Span of Control & Team Location:

None applicable

Commercial/Budget Accountability:

None applicable

Key Responsibilities:

• Billing Operations

• Manage the end-to-end monthly billing process, ensuring accurate and timely invoicing.
• Process sales orders, customer cancellations, and other billing transactions efficiently.
• Handle ad hoc billing requests and ensure all billing activities are compliant with company policies.

• Customer & Record Management

• Maintain and update accurate customer records within CRM and billing systems.
• Manage Microsoft license packages via the Microsoft Portal and CRM, ensuring correct allocation and compliance.
• Respond to queries from the Sales team or other internal stakeholders regarding billing, account details, or licensing.

• Collaboration & Reporting

• Work closely with Sales, Finance, and Operations teams to resolve billing issues and support customer satisfaction.
• Assist with reporting, audits, and reconciliation to ensure billing accuracy and compliance.

• Continuous Improvement

• Identify opportunities to streamline billing processes, improve accuracy, and enhance efficiency.
• Maintain up-to-date knowledge of cloud licensing models and billing best practices.

Knowledge & Skills:

Technical & Operational Skills

• Strong

  administration experience

  with proven ability to manage records, processes, and workflows efficiently.
• Proficiency in

  Microsoft Office

  (Excel, Word, Outlook, etc.) for reporting, data management, and communications.
• Experience with

  CRM systems

  for maintaining customer records and managing billing-related data.
• Solid knowledge of

  billing processes

  and the full billing lifecycle.
• Familiarity with

  Microsoft license management

  and portals.
• Competence in

  processing sales orders, cancellations, and ad hoc billing requests

  .
• Basic understanding of

  cloud services and licensing models

  (SaaS, IaaS, PaaS).
• Ability to manage and monitor

  ticketing systems

  for timely resolution of billing queries.
• Ability to generate and interpret

  billing reports

  , reconciliations, and audit documentation.

Analytical & Problem-Solving Skills

• Strong attention to detail and accuracy in financial and customer data.
• Ability to investigate and resolve billing discrepancies or customer queries.
• Proactive approach to identifying process improvements and streamlining workflows.

Key Behaviours:

Attention to Detail:

Proactive:

Customer-Focused:

Team Player:

Accountable:

Adaptable:

Performance Output:

> Billing Accuracy

> Adherence to policies and procedures

> Accuracy of all relevant systems

> Successful resolution of queries

Atech Benefits:

• 24 days leave plus 8 festival holidays
• Food Provided
• Provident Fund
• Exam fee and training funding
• Healthcare Scheme.
• Enhanced maternity & paternity leave
• Employee Assistance Programme
• Employee Wellbeing policy
• Mobile reimbursement policy
• Employee Referral Scheme
• Individual Training & Development Plans.

Eligibility Criteria:

Atech is committed to fostering an inclusive and diverse workplace.