Bilingual Expert (Spanish and English)

Role Overview: As a Bilingual Expert (Spanish and English) at our company in Gandhinagar, you will be responsible for providing satisfactory customer service and Level-1 troubleshooting to customers. Your role will involve handling calls in Spanish and English, ensuring customers" issues are promptly addressed, and communicating with customers to provide information on promotions and offers. Your go-getter attitude will play a key role in delivering excellent customer service and resolving problems effectively. Key Responsibilities: - Assist customers with their inquiries and issues, ensuring their satisfaction - Protect customers" confidential information and use it only for official purposes - Communicate effectively with customers using Internet and different software - Follow up with customers to address any concerns and ensure their satisfaction - Embrace change and be open to consistent coaching for continuous improvement - Work in night shifts and a 24*7 environment with flexibility Qualifications Required: - Graduation degree - Familiarity with Spanish culture - Proficiency in English and Spanish language (verbal & written) - Comfortable working in a fast-paced environment - B1/B2 level certification will be considered an advantage Please note that as a Bilingual Expert, you will have the opportunity to avail various benefits such as transportation allowance, canteen subsidy, health insurance, and more. Additionally, the company encourages work-life balance initiatives, rewards & recognition, and internal movement through IJP to support your career growth.,