Job
Description
The BI Support Developer will collaborate cross-functionally to identify issues and deliver sustainable solutions that meet business needs. Our ideal candidate is a problem solver, an effective communicator, highly organized, and is always driven to learn new skills. Youll join a team of innovative, collaborative, and resourceful people who think differently, think big, and persevere through all challenges. Youll be able to: Business as Usual Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams Perform ad hoc data analyses and provide technical support as necessary Continuous Improvement Aim to learn the business context of dashboards to better understand customers’ needs and troubleshoot issues Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.) Identify ways to improve our support processes and existing products Adapt to evolving best practices and implement dashboard design standards Stay up-to-date on latest technology trends within the BI industry Summarize software update changes and proactively identify potential impacts to current products Teaming Be a thought partner to other Financial Visual Analytics team members for the design, management, and documentation of solutions for new reports and dashboards Contribute to the team’s inclusive team environment that emphasizes open communication, knowledge sharing, and timely solution delivery Contribute to a team of technically minded individuals working to establish business analytics best practices that drive improved efficiency and decision making across the organization Your experience includes: B.S. degree in a quantitative field 5+ years of experience with data visualization tools including Tableau and MicroStrategy 5+ years of overall experience with focus on delivery of Business Intelligence, Analytics, Data Engineering, or a related field Demonstrated skill in using advanced SQL, stored procedures, and columnar databases (Vertica preferred) Strong written and oral communication and interpersonal skills, especially with individuals with varying technical knowledge Documenting technical workflows and specifications Ability to seek guidance and learn new skills from peers You’ll stand out if you have: Passion for developing high performance analytical solutions with demonstrated experience in optimizing reporting and visualization architecture Interest in dashboard building with a focus on data storytelling and optimizing user experience Ability to deliver complex projects using effective planning, pragmatic approaches, and collaboration despite obstacles and ambiguity Experience with markup languages such as HTML and CSS Experience with project management tools and methodologies such as Jira, Confluence, and Scrum
