Job
Description
Key Responsibilities: Sales & Business Development: Achieve individual sales targets for various banking products, including savings accounts, current accounts, fixed deposits, loans (personal, home, auto), credit cards, insurance, and investment products. Proactively identify and acquire new customers through various channels, including referrals, walk-ins, and outreach activities. Cross-sell and up-sell banking products to existing customers based on their financial needs and life stage. Conduct product presentations and explain features and benefits to potential customers clearly and persuasively. Customer Relationship Management: Build and maintain strong, long-term relationships with customers, ensuring high levels of customer satisfaction. Address customer queries, concerns, and complaints promptly and effectively, escalating issues when necessary. Educate customers on the usage of digital banking channels and self-service options. Compliance & Operations: Ensure strict adherence to all banking policies, procedures, regulatory guidelines (RBI, SEBI, IRDAI, etc.), and ethical standards. Complete all necessary documentation accurately and efficiently for new account opening, loan applications, and other product sales. Assist in operational activities of the branch as and when required, ensuring smooth functioning. Market Intelligence: Stay updated on market trends, competitor offerings, and product developments within the banking and financial services industry. Provide feedback to management on customer preferences and market demands to aid in product development and sales strategies. Qualifications Education: Bachelor's degree in Business Administration, Commerce, Finance, Marketing, or a related field. Experience: 0 - 5 years of experience in sales, preferably in banking, financial services, or a customer-facing role. Fresh graduates with a strong aptitude for sales and customer service are encouraged to apply. Skills: Proven sales aptitude and a strong desire to achieve targets. Excellent communication, negotiation, and presentation skills Strong interpersonal skills with the ability to build rapport and trust. Customer-centric approach with a focus on delivering exceptional service. Ability to work independently and as part of a team. Basic computer proficiency (MS Office Suite). Knowledge of local language(s) [e.g., Hindi, Telugu] is often preferred/required. Desired Attributes: Proactive and self-motivated. Goal-oriented and results-driven. High level of integrity and professionalism. Ability to handle pressure and meet deadlines. Quick learner with a positive attitude.
