Banking process, Technical Support, Team Lead, Sales.

Job Title

Location

Job Type

Experience

Salary

Job Summary

Technical Support Executive

Key Responsibilities

• Answer inbound calls and assist customers with technical issues related to software, hardware, or services.
• Provide step-by-step solutions over the phone in a clear and concise manner.
• Record customer interactions and details accurately in CRM/ticketing tools.
• Escalate unresolved issues to appropriate internal teams when necessary.
• Follow up with customers to ensure their issues are resolved to satisfaction.
• Meet or exceed performance metrics such as first-call resolution, call handling time, and customer satisfaction scores.
• Stay updated with product knowledge and process changes.
  

Required Skills Qualifications

• Excellent verbal communication skills in English (and any regional language if applicable).
• Ability to communicate technical information to non-technical users.
• Good problem-solving and analytical skills.
• Familiarity with Windows/Mac OS, networking, and common software applications.
• Prior experience in a call center or technical support environment is a plus.
• Bachelors degree or equivalent; technical diploma is advantageous.
  

Preferred Attributes

• Patience and empathy when dealing with frustrated users.
• Ability to work under pressure and manage high call volumes.
• Flexibility to work in rotational shifts, including night shifts and weekends.
  

Aditya - 9686682465 / 7259027282 / 9686682466 / 7760984460 / 9686454294 / 7022984418