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- 3 years
1 - 2 Lacs
Pimpri-Chinchwad, Pune
Work from Office
Job description BFL Process ( Bajaj Finance limited ) Fresher or experience Salary upto 16k Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Perks and benefits Good Salary How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav:-7796427055
Posted 2 months ago
- 3 years
3 - 3 Lacs
Kolkata
Work from Office
Urgent hiring Customer Support Executive for a Multinational BPO in Salt Lake, Graduate/ Undergraduate with good communication Skill may apply, Salary 18K-31K .
Posted 2 months ago
1 - 6 years
5 - 8 Lacs
Bengaluru
Work from Office
Openings for Captives Bank for Level 2 Hiring for senior level for Customer care, Voice process Uk shifts Salalry1;- 7.5 CTC and inceptives Cal Mariam- 7829751189
Posted 2 months ago
1 - 6 years
2 - 3 Lacs
Gurgaon
Work from Office
Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : Required BPO experience Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person: Nidhi Rastogi 8630322833 Share resume at nidhi.rastogi@igtsolutions.com
Posted 2 months ago
years
0 - 2 Lacs
Noida
Work from Office
with multiple process roles available, including research, remediation, keying, and data entry. Key Responsibilities: Conduct research and analysis to support various banking and financial processes. Perform tasks such as remediation, keying, data entry, or other activities depending on the process requirements, which may involve check adjustments, returns, exceptions, or other related areas. Ensure data confidentiality and integrity throughout the workflow. Work collaboratively with team members and other departments to meet project deadlines. Adapt to assigned tasks within the process as per business needs. Consistently meet performance metrics and quality standards. Qualifications and Skills: Bachelors degree in any discipline (Commerce or Finance preferred but not mandatory). Excellent verbal and written communication skills in English. A basic understanding of banking systems and terminologies is a plus. Strong attention to detail and a commitment to accuracy. Proficiency in basic computer skills, including MS Office applications. Willingness to work flexible and rotational shifts, including weekends if required. Quick learner with a positive attitude and problem-solving skills. Training and Support: Comprehensive process-specific training will be provided to help you succeed in your role. Perks and Benefits: 2-way cab pick-up and drop-off facility for a stress-free commute. One complimentary meal provided during the shift. Exposure to multiple functional areas, enhancing your professional growth. Supportive work environment focused on learning and development Please share your cv at surbhi.malhotra@nlbtech.com
Posted 2 months ago
0 - 3 years
1 - 2 Lacs
Pune, Pimpri-Chinchwad
Work from Office
Job description BFL Process ( Bajaj Finance limited ) Fresher or experience Salary upto 16k Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Perks and benefits Good Salary How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR khushal :-8177871758
Posted 2 months ago
0 - 1 years
0 - 2 Lacs
Gandhinagar, Dehgam, Ahmedabad
Work from Office
Tech Mahindra is Hiring for a Banking Process in Gandhinagar! Looking for a great opportunity in customer service? Join Tech Mahindra for our banking process at our Gandhinagar location! Who Can Apply? Graduates Fresher or Minimum 6 months of customer service experience 05 Days working Strong communication skills in Hindi & English Basic computer knowledge. Willingness to work in 24x7 shifts (transport available in morning shifts only) Work & Interview Location: Tech Mahindra Ltd 19th Floor, Tower-01,GIFT City, Gandhinagar, Gujarat - 382355 Interview Time-11:00 To 02:00 How to Apply? Walk in directly at the venue or share your resume or call & WhatsApp to Chintan Sharma 9033379489 Or Pragnesh Parmar - 7096254498
Posted 2 months ago
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