2 - 5 years
4 - 6 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals.
Key / Primary Responsibilities of the Role - List the primary deliverables
"- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics
- Assessing customer propensity and ensuring higher product penetration per relationship
- Referencing for more business from existing customers
- Handle customer queries and complaints
- Ensuring adherence to banking regulation policies pertaining to Anti Money laundering, know your customer (KYC), Data Information security etc.
- Assist in closure of all observations on audit report
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