Backend Support Executive

As a Customer Care Executive, you will be the first point of contact for our clients, addressing their queries, concerns, and providing support related to our real estate services. Your role is crucial in maintaining strong customer relationships, resolving issues promptly, and enhancing the overall client experience. You will be responsible for responding to customer inquiries via phone, email, and chat in a timely and professional manner. Handling customer complaints and providing appropriate solutions to ensure customer satisfaction is key. Keeping accurate records of customer interactions, feedback, and transactions in our CRM system is essential. Following up with clients to ensure their issues are resolved and they are satisfied with our services is part of your responsibilities. Collaborating with internal teams such as sales, marketing, and operations to resolve customer issues and improve service quality is important. Providing detailed information about our real estate projects, services, and policies to customers is necessary. You will also assist in scheduling property visits and coordinating with clients for site tours. Your role involves gathering and analyzing customer feedback to suggest improvements in our services. Staying updated with our latest property listings, promotions, and real estate market trends is crucial for this position. Qualifications & Skills: - Bachelor's degree in any field (preferred but not mandatory). - 1+ years of experience in customer service, client relations, or a similar role. - Strong communication skills (both verbal and written). - Proficiency in MS Office Suite and experience with CRM software. - Excellent problem-solving skills with a customer-centric attitude. - Ability to work under pressure and handle multiple tasks efficiently. - Strong listening skills and empathy to understand customer needs. - Fluency in [specific languages] is a plus. Key Competencies: - Patience and Resilience: Ability to handle challenging situations and resolve conflicts. - Attention to Detail: Ensuring accuracy in all customer interactions and documentation. - Time Management: Prioritizing tasks effectively to meet deadlines. - Team Player: Collaborative attitude to work effectively with other departments. This is a full-time, permanent position with a day shift from Monday to Friday and morning shifts. The job offers performance bonuses and yearly bonuses based on your achievements. Experience: - Total work: 1 year (Required) - International Process: 1 year (Preferred) Work Location: In person,