Backend Executive

Work Mode: Full - Time
Work Timings: 10:00 AM – 7:00 PM IST (General)

Total Experience: 1 to 3 years
Relevant Experience Required: 1 to 2 years

Domain: pharmaceutical / medical sales/healthcare/ tele sales
Notice Period: Immediate joiners preferred

Compensation: ₹2,40,000 to ₹3,00,000 Lakhs per year + incentives performance based

Probation Period: 3 to 6 months, performance-based

Languages Known: Gujarati/Hindi/Marathi/English (basic)

Freshers are welcome

Role Overview

The Backend Executive plays a vital support role in enabling smooth sales and customer engagement operations. This position focuses on backend coordination, customer enquiry handling, presentation support, and data accuracy, ensuring consistent follow-ups and operational reliability.

The role is primarily office-based / remote, with gradual training provided on product understanding, inquiry qualification, and demo coordination to build long-term capability.

Key Responsibilities

Backend Operations & Sales Support

• Support sales and customer engagement teams through backend coordination and documentation.
• Prepare and deliver basic presentations to customers as required.
• Handle incoming customer enquiries and route them appropriately to sales or field teams.
• Maintain accurate records of enquiries, interactions, and follow-ups.

Product & Process Enablement

• Gradually develop understanding of products, offerings, and use cases through structured training.
• Assist in qualifying customer enquiries based on predefined criteria.
• Coordinate product demos, meetings, and follow-ups between customers and sales teams.

Data Management & Reporting

• Update and maintain customer and enquiry data in CRM or internal tracking systems.
• Ensure data accuracy, completeness, and timely updates.
• Support preparation of daily and weekly operational reports.

Coordination & Communication

• Coordinate with internal teams including sales, marketing, and operations for smooth execution.
• Maintain professional and responsive communication with customers and internal stakeholders.

Compliance & Process Adherence

• Follow defined processes, documentation standards, and reporting guidelines.
• Ensure ethical handling of customer information and compliance with internal policies.

Key Skills & Competencies

• Clear and professional communication skills
• Basic presentation and customer interaction ability
• Willingness to learn product knowledge and sales processes
• Attention to detail and data accuracy
• Good coordination and follow-up skills
• Comfortable working in an office-based or remote backend role

Educational Qualification

• Graduate in any discipline
• Healthcare / Pharma background preferred

Why Join Us

• Structured training and gradual skill development
• Clear role definition with growth exposure
• Stable, process-driven work environment
• Performance-linked incentives and learning opportunities

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person