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Back Office Operations Rep-1

Back Office Operations Rep-1

Transunion

0 - 3 years

3 - 6 Lacs

chennai

Posted:6 hours ago| Platform:

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Skills Required

qa time management microsoft applications finance research back office operations business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

TransUnions Job Applicant Privacy Notice

What Well Bring:

The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and/or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

What Youll Bring:

Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.

Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.

Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
Performs other duties as assigned.

Impact Youll Make:

0-3 years of experience in an operations job role or customer care/support job role.
Moderate skills in Microsoft applications
Excellent verbal, written, and interpersonal communication skills.
Must be self-motivated and a self-starter.
Demonstrate attention to detail in all work completed.
Proactively works to improve knowledge and adherence to company processes and procedures.
Collaborates well with others in a team-oriented work environment.
Adapts well to change and can adjust priorities as needed.
Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I, Business Operations

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Back Office Operations Rep-1