Back Office Operations Associate (BPO)

Job Summary:

We are seeking an experienced BPO Process Associate to join our dynamic team. The ideal candidate should have 1-2 years of experience in the BPO industry and be comfortable working in a fast-paced, customer-focused environment. This is a day shift position, and only candidates with prior BPO experience are encouraged to apply. Freshers need not apply.

Key Responsibilities:

• Handle customer queries and resolve issues efficiently while maintaining high levels of customer satisfaction.
• Process transactions, maintain records, and manage data entry tasks with a keen eye for accuracy.
• Collaborate with team members to improve process efficiency and streamline operations.
• Provide timely and accurate information to clients, ensuring smooth day-to-day operations.
• Follow standard operating procedures (SOPs) and company guidelines for quality assurance.

Requirements:

• Experience: Minimum 1-2 years in the BPO industry; freshers need not apply.
• Shift: Only day shift.
• Skills:
• Strong knowledge of PC and proficiency in MS Office (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail with a focus on accuracy.
• Positive attitude and strong work ethic.
• Education: High school diploma, Graduate or equivalent; further qualifications in business or related fields are a plus.

Preferred Skills:

• Experience in customer support or service-related roles within a BPO.

Perks:

• Day shift timings for a better work-life balance.
• Supportive team environment
• Growth and learning opportunities within the organization

Job Types: Full-time, Permanent

Pay: ₹22,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person