Back Office Executive

Job Description

Job Title: Backend Support (Non-Technical) Job Summary: We are seeking a reliable and detail-oriented individual to join our team as a Backend Support Specialist . In this role, you will handle configuration changes across various carrier portals based on requests from clients and internal teams. You will also assist with basic service-related tasks and general customer inquiries. This is a back-office role focused on ensuring devices are properly configured and service issues are resolved efficiently. Key Responsibilities: Customer Support: Provide phone-based assistance for simple service-related issues and coordinate resolutions with relevant teams. Problem Solving: Identify and resolve common device or service concerns in a timely and effective manner. Configuration Updates: Perform updates and changes on carrier portals as requested by clients or internal teams. Quality Checks: Ensure that devices and service requests meet internal quality and accuracy standards. Record Maintenance: Keep accurate and up-to-date records of device setups, service changes, and configuration updates. Team Collaboration: Work closely with colleagues to support daily operations and contribute to continuous process improvements. What We’re Looking For: Strong Communication: Able to communicate clearly and professionally with both internal teams and customers. Problem-Solving Skills: Quick to understand issues and apply practical, efficient solutions. Detail-Oriented: Maintains precise records and follows structured workflows. Team Player: Collaborates effectively within a team environment. Adaptable: Willing to learn new systems and adjust to evolving tasks and responsibilities. Preferred (Not Mandatory): Familiarity with mobile devices or device setup Experience in backend operations or customer support roles Understanding of basic portals, tools, or ticketing systems