Back Office Executive

Solaryaan

0 years

1 - 2 Lacs

india

Posted:2 hours ago| Platform: GlassDoor logo

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Skills Required

crm troubleshooting support service monitoring communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle customer queries related to solar inverters via calls, email, or CRM systems
Provide first-level troubleshooting support for inverter installations and performance issues
Maintain accurate service logs, warranty claims, and documentation
Coordinate with field service engineers for on-site support
Guide customers on system settings, connectivity (Wi-Fi/GPRS), and monitoring platforms
Ensure timely resolution of complaints and continuous communication with customers
Provide feedback to R&D and Quality teams on product performance improvements
Educate installers and customers about product usage and safety compliance

Requirements

Any Graduate
Freshers can pply
Basic knowledge of Computer and excel
good communication and interpersonal skills

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

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