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Teleperformance (TP)
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Back Office Customer Expert

Back Office Customer Expert

Teleperformance (TP)

0 - 4 years

|

5 - 8 Lacs

Posted:Just now| Platform:

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Skills Required

customer experience customer experience management back office crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide excellent customer service through various communication channels.
Collaborate with internal teams to address complaints and concerns.
Maintain accurate records of customer interactions and transactions.
Identify opportunities to upsell and cross-sell products or services.
Stay updated on company policies and procedures to provide informed support.

Job Requirements

Minimum 2 years of experience in customer service, preferably in a back office or call center environment.
Strong knowledge of customer relationship management principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and meet performance targets.
Proficient in using computer systems and software applications.
Strong analytical and troubleshooting skills.
Experience working in an IT-enabled services or BPO industry is preferred.

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