B2C Sales - Loan

Role Overview: As a Customer Relationship Officer, your role involves connecting with customers to understand their loan requirements such as balance transfer (BT), overdraft (OD), and personal loans. Your key responsibilities will include handling both inbound and outbound calls to generate, nurture, and convert leads, as well as following up with banks and customers for documentation and application status. Additionally, you will be expected to educate customers on credit card products and features, maintain accurate records of customer interactions and application progress, and ensure high levels of customer satisfaction through excellent service. Key Responsibilities: - Connect with customers to understand their loan requirements (BT, OD, personal loans). - Handle inbound and outbound calls to generate, nurture, and convert leads. - Follow up with banks and customers for documentation and application status. - Educate customers on credit card products and features. - Maintain accurate records of customer interactions and application progress. - Ensure high levels of customer satisfaction through excellent service. Qualifications Required: - Minimum 6 months - 2 years of experience in loan sales (BT, OD, personal loans). - Knowledge of credit card features and customer eligibility. - Should not have a background in app-based loan experience. - Strong communication and interpersonal skills. - Ability to multitask, prioritize, and manage time effectively. - Proficiency in Hindi and English; regional languages are a plus. - Graduate or equivalent qualification preferred.,