AZURE PAAS / IAAS Support Engineer

We are seeking an experienced Azure Support Engineer to join our managed support services team. The ideal candidate will provide L1 and L2 support for a range of Azure PaaS and IaaS services, ensuring seamless operation and customer satisfaction.

Key Responsibilities

• Support (L1 and L2), manage, and maintain Azure-based PaaS and IaaS services
• Monitor, Troubleshoot and resolve technical issues related to Azure services.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Maintain technical documentation and best practices for Azure support.

Required Skills

• 2 to 5 year proven experience in supporting Azure PaaS services.
• Strong understanding of Azure services including:
• Compute (e.g. App Services, Functions, Kubernetes/AKS, Container Apps, Virtual Machines)
• Data Services (e.g. SQL Database, Data Factory, Databricks, Lakehouse, Synapse Analytics, Fabric, Blob/File Storage)
• Integration (Service Bus, Event Hub, Event Grid)
• Security (e.g. Key Vault, Entra ID)
• Monitoring (e.g. App Insights, Dynatrace, Azure Monitor).
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
• Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders.

Desirable Skills/Knowledge

• Microsoft Azure certifications (e.g., Azure Solutions Architect, Azure Developer).
• Experience with DevOps practices and tools for continuous integration and continuous deployment (CI/CD).
• Experience with SaaS services such as Logic Apps, Power BI, Power Apps/Automate, DevOps deployment, and Office 365 configuration.