Azure Devops Engineer

Job Description

Role & responsibilities Mature communicator should be able to communicate with customers independently with confidence. Detailed and clear communication, written and verbal. Fixes engineering processes : wrt to DevOps and related tools/technology Works with teams to ensure devops pipelines are fixed Creates dashboards, improves tooling, builds runners AAD/AD security groups, permissions, group policy, MFA Security fundamentals and processes (JEA, change tracking, audit trails, approval/authorizations) Azure fundamentals Responsibilities: Ensure dev environments are always healthy Drive incident bridge calls, engage required SMEs and drive outages to closure Document outage activities, manage regular communications with stakeholders Receive, triage, and manage IT-related issues reported by end users Drive clarity of reported issues, translating business and user functions into likely technical causes Engage appropriate SMEs and IT teams to resolve issues, based on root cause and area of responsibility Handle escalations in priority/criticality Identify and pull multiple teams together to resolve complex issues Identify pain points and repeated issues, create action plans to reduce toil Track and drive down MTTR Drive post-mortem reviews with applicable teams Regular reports on overall issue counts, categories, resolution time