Aws Security & cisco consultant

HCLTech is a global technology company operating in 60 countries, specializing in digital, engineering, cloud, and AI solutions. Our diverse workforce of 161 nationalities is dedicated to driving proactive value creation and problem-solving for clients in various industries such as Financial Services, Manufacturing, Life Sciences, Healthcare, Technology, Telecom, Media, Retail, CPG, and Public Services. Our mission is to harness the power of technology and our talented team to accelerate progress globally. We are committed to advancing our Environmental, Social, and Governance (ESG) agenda and delivering sustainable, technology-driven solutions in collaboration with our clients and partners. Our goal is to achieve net zero by 2040. As the Tower Lead for Support & Operations, you will play a crucial role in managing escalations and ensuring smooth operational performance within AWS Security and Cisco ASA frameworks. Your responsibilities will include optimizing services to generate tower-level revenue, resolving escalations promptly, monitoring operational hygiene, enhancing customer satisfaction, and implementing profit improvement plans through automation strategies. Key Responsibilities: 1. Drive tower-level revenue by effectively managing and optimizing AWS Security and Cisco ASA services in alignment with financial goals. 2. Oversee the resolution of escalations to ensure operational continuity and adherence to SLA norms. 3. Validate reports and monitor operational hygiene to ensure service delivery meets the agreed Statement of Work (SOW) and industry best practices. 4. Enhance customer satisfaction by developing new initiatives and frameworks within AWS Security and Cisco ASA. 5. Implement Profit Improvement Plan (PIP) through automation strategies to drive efficiency and cost savings in support operations. Skill Requirements: 1. Proficiency in AWS Security best practices and tools such as IAM, CloudTrail, and GuardDuty. 2. Strong understanding of Cisco ASA security features and configurations for effective network protection. 3. In-depth knowledge of operational metrics, SLA management, and reporting frameworks. 4. Exceptional problem-solving skills and effective escalation management. 5. Excellent communication and stakeholder management skills to build positive customer relationships. Certification: - AWS Certified Security Specialty (Optional but valuable) - Cisco Certified Network Associate (CCNA) Security (Optional but valuable) This is a full-time position that offers the opportunity to drive operational excellence and customer satisfaction within a dynamic global technology company. To learn more about how we can supercharge progress together, visit our website.,