AVP Remediation Credit Bureau Reporting Governance Lead

The role includes the responsibilities leading a team of CBR remediation analyst and perform\oversee Analytics, Pre-execution Validation (Certification), Execution, and Post-execution Validation for all issues requiring non-systemic updates for credit bureau concerns. This role is responsible for ensuring the accuracy of actions taken on accounts from remediations across the business, including rejected accounts in addition to leading a team of remediation analysts. This individual must be a strong people leader, able to think strategically and tactically, influence in a matrixed environment, and embrace a culture of innovation

Essential Responsibilities:

Lead and manage team of professionals ~10 members, who are accountable for all non-systemic CBR remediation efforts.

Plan and execute self-driven analytics and reporting on large data sets.

Work as a team lead with internal and external surge resources and the CBRRG remediation team to perform Analytics, Pre-execution Validation (Certification), Execution, and Post-execution Validation on Critical to compliance, complex issues.

Provide reporting around KRIs and KPIs regarding the remediations in the CBRRG team

Identify and understand issue root causes to drive effective and sustainable actions and remediation within the process control environment

Act As Owner and Champion Customers through timely and accurate remediation procedures for all issues affecting bureau reporting.

Use evidence and the 5-whys process to perform Root Cause Analysis on the data to find the source of inaccuracies during all aspects of the remediation review

Responsible for driving closed loop reporting on identified remediation rejects that have been resolved (either corrected or deemed a false positive), including evidence of the correction and/or retained documentation of the false positive assessment

Drive the maintenance of Credit Bureau Remediation job aids to align with remediation process steps

Ability to gather, analyze and summarize data in a clear and concise manner

Perform other duties and/or special projects as assigned from time to time

Required Skills/Knowledge:

Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization.

6+ years’ experience in Credit Bureau Reporting or Credit Bureau Disputes

6+ years of experience with tools such as Fiserv/Green Screen, DM10, and/or Vision+

6+ years of experience with Microsoft Excel

6+ years of experience with ACDV/AUD

2+ years of experience in Data Analytics

2+ years of experience in testing environment (team or project)

1+ years of experience with Credit Bureau Reporting Remediations

6+ years of experience leading a team

Desired Characteristics:

SME level knowledge of Fiserv Optis, and Debt Manager

Working knowledge of the Vision +

Working knowledge of the Fiserv Open Data Stream

Proven ability to prioritize workload, work independently, with strong follow-up and follow through skills

Bureau Reporting

Proven leadership skills developing a team with experience in Credit