AVP - Field Service Capability Lead

The ideal candidate should be a subject matter expert in Field Service, possessing knowledge and experience in on-site support, remote support, asset management, depot, and warehouse maintenance. With over 10 years of experience in Field Service operations and at least 3 years in Practice, you will play a crucial role in new deal pursuits by collaborating with the sales or pre-sales team to respond to RFI's and RFPs. Your responsibilities will include drafting field service proposals encompassing effort estimation, delivery platform, transformation charter, and transition plan. In addition, you should have a proven track record in designing and implementing cost-effective and scalable solutions for Service Desk, Field Services, and Asset Lifecycle services. As the AVP - Field Service Capability Lead, you will be part of the ITES/BPO/KPO industry, specifically focusing on ITES/BPO/Customer Service. This is a full-time, permanent role categorized under Leadership - Outsourcing/Offshoring. Key Skills: - FIELD SERVICE - TICKETING - ITIL - SERVICE DESK If you are passionate about driving Field Service excellence and possess the required skills and experience, we encourage you to apply for this role using the Job Code: GO/JC/21185/2025. For more information, you may reach out to the Recruiter named Rdivya.,