Posted:3 days ago|
Platform:
Work from Office
Full Time
FreshWorks (ITSM) tool for end-to-end ITSM based IT Operations. CCH Team will monitor and Support On-Site Team in Daily Pre-Testing and Site readiness of all locations VC rooms before office working hours as per Check List and share report. CCH team will help onsite team to raise escalation for all Incidents. CCH Team should resolve P3/P4 level severity faults. CCH will scan the logs generated by VC End Points and infrastructure. CCH will monitor the PEXIP on daily basis. CCH will generate the report of log findings and proactively addresses the issues
7:30 am to 7:30 pm/6 days
CCH will co-ordinate with venders if required, along with onsite team. CCH Team will Coordinate and Support Local On-site Teams as well as all locations where we do not have onsite teams.CCH will schedule VCs on basis of requests received. Sharing Dialing / Link Details within 4 hours on Platforms like Pexip, Teams Meetings, Teams Events, Zoom, Webex etc.
Aceline Tech Solutions
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