Automotive Service Advisor

Ooriba Motors Pvt.Ltd

5 years

1 - 2 Lacs

chatrapur

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

service estimate billing report data maintenance invoicing payments

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Interaction: Greet customers, listen to their concerns, and assess vehicle service needs.
Estimates & Communication: Provide detailed cost estimates for services and communicate recommended repairs to customers.
SDP process - time and cost estimate and sharing
Instant feedback taking during billing from customer
EOS monitoring
Dailly total JC, Paid or AMC/WTY amount report with FTR
Categorize JC properly if needed take help from WM (running, onsite or...)
Customer interaction and advise estimated work&time and share with customer
Reestimate if needed and take approval again
take customer approval and open JC
coordinate different team for data like(WTY, Cashier, Spare parts ...)
Dailly close Opened JC else report cumilatively to mgmt
Dailly report of JC with estimate, actual billing amout, FRT, time taken, WSR…
FPDA to be sent
NPL Submission
WTY and AMC Submission
JC wise WTY/AMC work detail report with claim plan report and status to MGMT
Work Order Management: Prepare and submit detailed service and repair orders to technicians.
Coordination: Coordinate with technicians to ensure repairs are completed accurately and efficiently.
Customer Updates: Keep customers informed about their vehicle's status throughout the service process.
Sales & Upselling: Identify opportunities to promote and sell additional relevant maintenance and services.
Payment Processing: Handle invoicing and collect payments upon completion of services.
Record Keeping: Maintain accurate and detailed records of all service activities and customer information.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Experience:

MINIMUM: 5 years (Preferred)

Work Location: In person

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