Automation Practice Lead / Specialist

Job Description

About Arctera Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec. Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe. Job Title: Automation Practice Lead / Specialist - Sales Operations Location: Balewadi, Pune, India Arctera s vision is to enable organizations to thrive in this new world of digital business. Did you know that the International Data Corporation (IDC) predicts that data will double every 2 yearsThats more bytes than gallons of water in the ocean and an exponentially growing problem for businesses. Arctera helps organizations harness the power of their data & turn it into actionable insights. We believe information is everything! Data is an organizations digital currency; a critical business asset that is growing in value. We are the only company that provides a data management platform to address the core challenge of accessing, managing, and analyzing all their data, no matter where it is, in real time - allowing organizations to truly maximize the value of their data. The Quote-to-Order Operations (Q2O) team is critical to Arctera s success. The Q2O organization works collaboratively with Sales, Finance, Product, Engineering, IT and Operations teams to maintain a winning, ambitious and putting the customer first culture, enabling sales productivity, and supporting Arctera s top line growth. Q2O is a member of Enterprise Operations group and has been chartered to drive operational advantage for Arctera by improving sales productivity, accelerating top line growth with process standardization, and delivering on internal Arctera operational efficiencies. The organization believes in customer centricity, simplification, and time to value to drive business value and internal change through effective communication. An opportunity has arisen for an Automation Practice Lead / Specialist to be part of the Automation & Web Tools Administration function supporting our Q2O and Enterprise Operations teams. Working alongside the Q2O team, you will support critical areas of the Automation & Web Tools Administration projects and activities from the Pune office. We are looking for someone with techno-functional experience, a proven record in automation and Change management in a fast-paced environment. As an Automation Practice Lead / Specialist, you will need excellent communication skills and willingness to develop knowledge in new areas as we enhance and grow the business. Arctera is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers. Team : The team is responsible for supporting internal sales and operations teams working alongside other cross-functional teams where appropriate to improve customer experience & optimize Q2O and Enterprise Operations business processes. The Automation Practice Lead / Specialist, Sales Operations plays a key role in executing both strategic and tactical projects in the Q2O domain, derive trends and suggest actionable insights while performing key business analysis within the Arctera Global Quote to Order Operations Team. Candidate must have the ability to implement key business concepts like project management, change management and process improvement in her/his day-to-day operational responsibilities. This opportunity requires experience in Sales Operations or Business Operations and is an extremely analytical role that requires you to articulate and develop plans for automation and process improvements in the Q2O domain. Interested applicants should be highly energetic, display strong analytical capabilities, goal oriented and can thrive in a fast-paced sales environment. Candidates should begin to develop a strong knowledge base on multiple operational activities and products across the organization. An individual who can manage his / her duties and responsibilities with little guidance and is good at getting the work done through effective prioritization and delegation. The candidate should be willing to adapt to flexible shifts and extended work hours in line with business requirements. Responsibilities may include some or all the following: Drive high impact automation & process improvement projects including: Robotics Process Automations (RPA) - Python / Selenium, UIPath etc. SharePoint designing - Online and Power Platforms MS-Office automations - Advanced MS-Excel Database Management - SQL Server / MS-Access etc. Kaizen, Lean Six Sigma Projects Web technologies Change Management Facilitate open two-way communications with team members during team meetings & 1x1s Manage projects to ensure that all deliverables are managed effectively within agreed timelines Ensure the project review cadence is followed Own and drive improvements to increase efficiency across CAO / CFO teams Involve in Benchmarking market practices to create best in class benchmarks for operations process, SPOC for entire operations automations process Develop team competencies on QMS, transformation techniques and lean / six sigma by conducting enablement sessions Responsible for maintaining technical documentation and communication of any changes to impacted audience Participating in project meetings from requirements gathering to successful deployment Identify and mitigate risks by driving effective operations governance framework Act as an escalation point for Team members to resolve issues Qualifications and Experience: Graduation - Bachelor s degree - Computer Applications or Equivalent. MBA will be an added advantage. ~3 - 6 years of experience in implementing automation solutions including RPA and SharePoint solutions [Online and Power Platforms] Strong expertise in Python Scripting, using Selenium libraries, UIPath, SharePoint Designing, Power Platforms & MS-Office Automations Strong stakeholder management & presentation skills Effective interpersonal and communication skills (written and verbal) Understanding of project management fundamentals Good logical reasoning & problem-solving abilities A keen eye for detail & action orientated Self-starter and a proactive can-do innovative attitude Willingness to work in shifts supporting global teams Critical Skills: Excellent communication skills, both oral and written form A curious mind that thrives on critical thinking and problem solving Attention to Detail, High degree of accuracy Results oriented with the ability to manage conflicting priorities effectively Ability to adopt frequent process changes Work with a virtual team Advanced Microsoft Excel Working knowledge of SharePoint designing, and Web Technologies Mastery of Microsoft PPT, able to craft decks for effective executive communication Ability to design and implement processes Fair understanding of SDLC knowledge and extensive general automation experience NOTE : To all recruitment firms: Arctera does not accept agency/search firm referrals for this posting, or other postings, without prior written permission from Arctera s Staffing organization. Arctera is not responsible for any fees related to unsolicited resumes.